Returns Policy

Returns Policy

At Edible ink printers ltd , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Return Eligibility

  • You have 14 days from the date of purchase to return an item.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain items are non-returnable, including [list any items such as perishable goods, custom-made products, or intimate items for hygiene reasons].

How to Initiate a Return

  1. Contact Us: Please email our customer service team at [your email address] within 14 days of receiving your item. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on where to send your item(s).
  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

  • If you need to exchange an item for a different size or color, please follow the return process above. Once your return is received, you can place a new order for the desired item.

Damaged or Defective Items

  • If you received a damaged or defective item, please contact us immediately at sales@edibleinkprinters.co.uk with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

Questions?

If you have any questions about our returns policy, please contact our customer service team at sales@edibleinkprinter.co.uk or call us at 01915674627.

Thank you for shopping with Edible Ink Printers Ltd